Tenant Service Requests
A web-based work order system to submit requests for service is in place at 75-125 Binney Street. To submit service requests such as light bulb replacements, temperature adjustments, special cleaning, pest control, and other similar tasks, access the Tenant Request System (see the Tenant Requests link at the top of www.are.com).
Leaks, power failures, and similar issues should be reported directly to Asset Management at ACKSRequests@are.com.
To access the Tenant Request System, your company’s main facility contacts should request login information. Requests may be made from a drop-down menu of common tasks. Each request is automatically sent to the smartphones of service staff.
To access the Tenant Request System: Go to www.are.com, select “TENANT REQUESTS” at the top-right corner of the home page, and log in.
If it is an emergency, the work also can be initiated by a tenant email to ACKSRequests@are.com .
A charge may be incurred depending upon the type of request.
Special requests for fire alarm disconnects, including charges for maintenance staff and the City of Cambridge Fire Department, will be billed to tenants for the actual cost of the work. Bills will be split if multiple tenants request service for the same day.
